How COBIT 5 Maximizes the Investments Within ITIL and Other Best Practices
TIME: 9:00 am PST / 12:00 pm EST / 5:00 pm GMT
PRESENTER: Dylan Swart, Education Director – Syzygal
There is a misconception that states ITIL, for example, works for some organizations but not others. While there are elements of this statement are true this is rarely the case.
ITIL is a guidance framework that should be adapted and continually improved within an IT environment. It is often the case that is it not that the framework has not been embedded correctly.
COBIT 5 brings a governance layer to ITIL, placing measurement metrics and controls to ensure that process practitioners or IT staff are using the adapted framework as intended.
In the end, it does not matter how aligned or mature a process is. It will always be of little value, if it is not being used by its target audience.